Questions people ask before they call

It depends on two things: how far Vic drives to reach you, and how far your vehicle then travels. A short local tow inside Kissimmee costs less than a recovery out near Davenport at two in the morning.

You get the number on the phone before the truck moves. There is no price list on this site because a flat posted number is either too high for a five minute local job or too low for a night winch out, and either way somebody ends up arguing at the roadside.

Card, cash or bank transfer on completion. Payment is taken when the job is done, not before Vic sets off.

Whatever the rate is, you hear it on the phone before anyone drives anywhere. Vic will not quote you one number at midnight and hand you a different one when the car is already on the truck.

Vic’s is an independent operator and is not contracted to AAA or the motor clubs. If you have roadside cover through your insurer or your card, many policies reimburse an independent tow if you keep the receipt. Check your policy, and ask Vic for a written receipt on the job.

You get a realistic time on the phone, based on where Vic actually is when you call. Kissimmee and St. Cloud are quicker than the edges of the coverage area.

Because this is a one truck operation, that time is honest rather than optimistic. If Vic is finishing another job he will tell you, so you can decide whether to wait or call someone else. Most people would rather know.

Yes. Nights, weekends and holidays. Breakdowns do not keep office hours and neither does the phone.

Kissimmee, St. Cloud, Orlando, Davenport, Lake Nona, Hunters Creek, Poinciana and Celebration, plus most of Osceola and Orange County in between.

Outside that list, call anyway. You will get a straight yes or no rather than a maybe.

Yes, and on dollies so all four wheels come off the ground. An all wheel drive car dragged on two wheels can wreck its transfer case and differentials, and the damage often does not show up for weeks.

If anyone offers to tow your AWD vehicle with two wheels on the road, that is the moment to send them away.

Yes. Seized brakes, missing wheels, no keys and non runners all get handled, usually on a flatbed with a winch rather than a lift. Mention it when you call so Vic brings the right setup the first time.

Ask when you call. Both need particular equipment, and electric vehicles almost always have to go on a flatbed with all four wheels off the ground because of how their motors are geared.

Light and medium duty. Cars, SUVs, pickups, cargo vans, box trucks, utility trucks and smaller motorhomes have all been on the truck. Anything genuinely heavy duty is worth a phone call first rather than a wasted callout.

Call the number on the signage at the lot to confirm who removed it. If it was Vic’s, call 689-253-9313 and bring photo identification plus proof you are entitled to the vehicle, such as the registration or title.

Every removal Vic does is photographed and timestamped at the scene, so there is a record of where the vehicle was parked and when.

Call and Vic will walk you through what Florida law requires before any vehicle can be removed, including signage at every entrance and the notice periods that apply. Getting that wrong is what exposes a property to a claim.

Once it is set up, removals are logged with photographs and timestamps so you have a record for every vehicle taken off your lot.

Where you are, as precisely as you can manage. A cross street, a mile marker, an exit number or a business you can see beats a street name on its own. Then what you are driving, and what the vehicle is doing.

If you are on a phone, the location in your maps app can be shared as a pin. That is the fastest way to get it exactly right.

If you are somewhere safe, yes. Stay with the vehicle, keep the hazard lights on, and stay inside with the seatbelt fastened if you are near moving traffic.

If you are on a highway shoulder or anywhere you feel exposed, get out on the side away from traffic and wait well behind the barrier, not next to the car. No vehicle is worth standing in a live lane for. If anyone is injured or the vehicle is blocking traffic, call 911 first.

Yes, as long as you tell Vic on the phone who will be there and they can identify themselves. Say so when you book rather than when the truck arrives.